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25 juillet 2021
- handle: 10670/1.0em33k
- hal: hal-03216603
- doi: 10.1007/978-3-030-80091-8_33
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info:eu-repo/semantics/altIdentifier/doi/10.1007/978-3-030-80091-8_33
Mots-clés
Conversational agent User reviews Loneliness Embodiment Textual analysis Conversational agent -bio]/Neurons and Cognition [q-bio.NC]/Psychology and behavior -bio]/Neurons and Cognition [q-bio.NC]/Cognitive SciencesSujets proches
Natural science Sciences Science of science Methods of analysis Analysis and chemistry Analytical methods Chemical analysis Analysis methods Analysis and examinationCiter ce document
Eloïse Zehnder et al., « Social virtual agents and loneliness: Impact of virtual agent anthropomorphism on users’ feedbacks », HAL-SHS : sciences de l'éducation, ID : 10.1007/978-3-030-80091-8_33
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Résumé
Conversational agents such as robots or chatbots are today proposed as a solution to modern societys’ issues such as loneliness. This paper explores the effect of the evolution of a conversational agent appearance (Replika©) on user reviews (~ 85 000) through the use of Reinert’s method for text analysis. Results showed differences in the size of thematics issued from the analysis before and after the update such as help with mental health, companionship and visual and conversational anthropomorphism.