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11 septembre 2014
- handle: 10670/1.a5f8mf
- hal: hal-01111817
info:eu-repo/semantics/OpenAccess
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multi-criteria evaluation system dynamic service innovation systemic innovation environmental services environmental data platformSujets proches
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Kirsi Hyytinen et al., « Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach », HAL-SHS : économie et finance, ID : 10670/1.a5f8mf
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The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation meth-ods and measures are not able to capture neither the diversity of the inno-vations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We study the use of multi-criteria and system dynamic perspectives in the evaluation of services, and we develop a new type of methodology to evaluate their dynamics and multifaceted performance.