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- handle: 10670/1.p4e2yv
- hal: hal-01279482
- doi: 10.1016/j.jretconser.2015.09.001
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info:eu-repo/semantics/altIdentifier/doi/10.1016/j.jretconser.2015.09.001
Mots-clés
Trust Loyalty Price image SatisfactionSujets proches
Shoppers Customers (Consumers)Citer ce document
Cindy Lombart et al., « Price image consequences », HAL-SHS : droit et gestion, ID : 10.1016/j.jretconser.2015.09.001
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Résumé
This study investigates the consequences of price image. Two conditions, a policy of intermediate price condition and a policy of low price condition, were distinguished in an experiment. Three moderators (consumers' price conscientiousness, retailer's motives perceived by consumers and consumers' familiarity with the retailer) were considered for these two conditions. Using partial least squares analyses (PLS), we propose integrated models of the consequences of price image highlighting the direct and indirect effects of this concept on consumers' satisfaction, trust, attitude and future behavioral intentions to the retailer. This research fills a gap in the literature since previous studies have mainly focused on the antecedents of price image or have only investigated specific links between the variables considered. Finally, considering our findings, we recommend to managers to favor either a policy of intermediate or low price depending of their consumers' characteristics.