Knowledge sharing in change management : a case study in the French railways company

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HAL-SHS : sciences de l'information, de la communication et des bibliothèques

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Archives ouvertes

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Centre pour la communication scientifique directe

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info:eu-repo/semantics/OpenAccess

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Knowledge management Tacit knowledge sharing Change management Conceptual graphs Ontology

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Being

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Anne Remillieux et al., « Knowledge sharing in change management : a case study in the French railways company », HAL-SHS : sciences de l'information, de la communication et des bibliothèques, ID : 10670/1.wt0v1j

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This paper describes a project to represent and share tacit change management knowledge. Based on an ontology, this project enables French Railways Company (SNCF)'s project managers to share their know-how through an IT device called "knowledge server". This paper contains two kinds of contributions. The first contribution is the ontology itself. The second contribution is methodological. By describing the ontology's design process, based on a study of project managers' practices, the paper indicates how to build an ontology that refers to tacit knowledge, to human professional know-how.

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