Small business (1) Rate of return (1) Quality of products (1) Loyalty (1) Factor analysis (1) Customer services (1) Consumers (1) Consumer satisfaction (1) Business enterprises (1) Attention (1) Satisfacción del cliente (1) Empresa (1) Hallazgo (1) Factores (1) Servicio al cliente (1) Análisis factorial (1) Estudio (1) Calidad (1) Lealtad (1) Empresas (1) Atención (1) Datos (1) Pequeñas y medianas empresas (1) Rentabilidad (1) Consumidores (1)