Realities of Microenterprises' ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South Africa
Fiche du document
1 janvier 2019
- handle: 10670/1.4xu3q5
Mots-clés
microenterprises digital government e-government government business support information government websites information and communication technologies (ICTs) capability approach (CA) Western Cape South AfricaSujets proches
Online government Electronic government E-government Digital governmentCiter ce document
Muhammad Ameer Osman et al., « Realities of Microenterprises' ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South Africa », African Journal of Information and Communication, ID : 10670/1.4xu3q5
Métriques
Partage / Export
Résumé
This article provides findings from a study, in South Africa's Western Cape Province, of microenterprises' experiences and perceptions of use of information and communication technologies (ICTs) for general business activities and for acquiring online government business support information. Using the capability approach (CA) theoretical framework, the study analysed data from interviews with microenterprise owners and digital government experts. The study found that the microenterprises were adept in their use of ICTs in their businesses, but that they encountered problems in using online government business support information services. These problems were found to be the result of deficiencies in the online services' content, structure, design, navigation, mobile-friendliness, language usage and bureaucratic requirements.