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1 août 2019
- handle: 10670/1.hlh68m
Ce document est lié à :
10.22136/est20191298
info:eu-repo/semantics/openAccess
Mots-clés
smart city trust citizen participation Curitiba Central 156Sujets proches
Trust (Psychology) Trustworthiness DependabilityCiter ce document
Alexandre Hojda et al., « Building a smart city with trust: the case of ‘156 central’ of Curitiba-Brazil », Economía, sociedad y territorio, ID : 10670/1.hlh68m
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Résumé
Curitiba is an example of government/citizen interactions, the “156 Central”, a call center created in the 1980s to establish a direct means of communication between citizens and city hall. The main goal of this article is to analyze the process of state/ citizen management in Curitiba, linking it to the concepts of Smart Cities and trustworthiness, based on the experience of the 156 Central. The methodology involves documental and statistic research, as well as in-depth interviews and a comparative analysis. In this way, the 156 Central improve the communication and integration between actors increasing the trustworthiness and effectiveness of the services provided in the city.