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4 septembre 2017
- handle: 10670/1.wljk6x
- hal: hal-01702999
- doi: 10.1007/978-3-319-64677-0_31
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info:eu-repo/semantics/altIdentifier/doi/10.1007/978-3-319-64677-0_31
http://creativecommons.org/licenses/by/ , info:eu-repo/semantics/OpenAccess
Mots-clés
Public value Electronic services Digital government Citizen behavior model Electronic governmentSujets proches
Standard of valueCiter ce document
Luis F. Luna-Reyes et al., « Understanding Public Value Creation in the Delivery of Electronic Services », HAL-SHS : sciences de l'information, de la communication et des bibliothèques, ID : 10.1007/978-3-319-64677-0_31
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Résumé
Understanding public value creation through electronic services is a complex and important research problem. Recent attempts to understand electronic services value from the citizen perspective suggest that dividing service delivery in several stages could be a valuable approach to understand ways in which information technologies support value creation when providing electronic services. Therefore, we propose the use of this process model as a tool to analyze and define public value creation through electronic services. We show the potential value of the model using birth certificate requests as a hypothetical example. We conclude the paper by describing how we are applying the model to our current research.