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2005
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Bruno Moriset et al., « La geographie des centres d'appels en France//The French geography of the call-center industry », Annales de géographie, ID : 10.3406/geo.2005.1597
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expected, because call center operations are highly taylorian and require, on average, low skills. Moreover, CRM investments per employee are small and easily movable. With respect to the rise of overseas locations, call center perspectives for sustainable, local development seem to be narrow. For local communities, focusing only on call centers is a dangerous bet.