L'étude de la demande des nouveaux services : comportements des usagers non professionnels du Minitel
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1989
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Industria de servicios Sector terciario Servicios (Industria) Services aux entreprises Prestataires de services Services (activités tertiaires) Activités tertiaires Services (industrie) Industries de services Services marchands Secteur tertiaire Tertiaire (économie politique) Industrie des servicesCiter ce document
Daniel Stern et al., « L'étude de la demande des nouveaux services : comportements des usagers non professionnels du Minitel », NETCOM : Réseaux, communication et territoires / Networks and communication studies, ID : 10.3406/netco.1989.1017
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Résumé
This paper describes results of a sample survey on the Teletel service consumers. This survey is managed by the Direction Générale des Télécommunications, France, with the object to describe the demand for this service. The survey was made on a 1787 persons sample. The questions, over seventy, belong to following domains : -connections frequency and time-used -most used services -reasons to connect, or not to connect -satisfaction We show how to use multivariate methods, as correspondence analysis, for processing this survey. This allows to highlight sociological and geographical factors, linked particularly to the type of used services.