National Partnership for Reinventing Government Employee Survey, 1999

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The second National Partnership for Reinventing Government (NPR) Employee Survey, conducted in September 1999, gathered feedback from 18,154 employees representing 48 government agencies to help agencies focus on key employee satisfaction issues, to increase the efficiency and effectiveness of government service and thereby better serve customers, and to assess the progress of agencies' organizational changes -- especially in relation to efforts to reinvent internal operations. In 1999 several survey items were modified based on input from participating agencies. Two items on regulatory issues were dropped, a new item on the use of plain language was added, and two other survey items were revised to make them clearer to respondents. Respondents rated their agreement with a series of statements such as "There are service goals aimed at meeting customer expectations," "At the place I work, my opinions seem to count," and "My organization has made reinvention a priority." Additionally, respondents were asked to what extent their organization performed such tasks as implementing simplified travel regulations or streamlining the process for hiring employees. Respondents rated their immediate supervisor's/team leader's overall performance, as well as the overall quality of work being done in their work group.