A Machine Learning approach for Sentiment Analysis for Italian Reviews in Healthcare

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Date

3 septembre 2021

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OpenEdition Books

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OpenEdition

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https://www.openedition.org/12554 , info:eu-repo/semantics/openAccess


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In this paper, we present our approach to the task of binary sentiment classification for Italian reviews in healthcare domain. We first collected a new dataset for such domain. Then, we compared the results obtained by two different systems, one including a Support Vector Machine and one with BERT. For the first one, we linguistic pre–processed the dataset to extract hand-crafted features exploited by the classifier. For the second one, we over-sampled the dataset to achieve better results. Our results show that the SVM-based system, without the worry of having to oversample, has better performance than the BERT-based one, achieving an F1-score of 91.21%.

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