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17 avril 2013
- doi: 10.4000/books.pressesmines.1122
- isbn: 9782911256479
- eisbn: 9782356710918
https://www.openedition.org/12554 , info:eu-repo/semantics/openAccess
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Robert L. Wears et al., « Fundamental On Situational Surprise: A Case Study With Implications For Resilience », Presses des Mines, ID : 10.4000/books.pressesmines.1122
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Fundamental surprise is a challenge for resilience, since by definition it cannot be anticipated, and monitoring is limited by the lack of knowledge about what to target. It does, however, present opportunities for both responding and for learning. We describe an incident in which we use the co-occurrence of situational and fundamental surprise to reveal patterns about how adaptive capacity was used to meet challenges, and what barriers to learning were present. We note that temporal and cross-level factors played important roles in affecting the balance between situational and fundamental learning. Because the situational story of component failure developed first, it was difficult for the fundamental story of unknown, hidden hazards to supplant it. In addition, the situational story was easily grasped by all members of the organization, but the implications of the fundamental story were difficult for non-technical members, including senior leadership, to grasp. The responses at both the situational and fundamental level contain information about both specific vulnerabilities and general adaptive capacities in the organization.