Stakeholder Involvement in Intellectual Capital System Implementation for SMEs in Thailand Long-term Competitiveness Development
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1 septembre 2016
- handle: 10670/1.08xfvq
- hal: hal-02313433
Mots-clés
small and medium-sized enterprises SMEs economic growth economic crisis Thailand long-term competitiveness stakeholder involvement intellectual capital organisational strategy process modelling Skandia navigator model joint application development JAD business plans customer relationship management CRMSujets proches
Capital, Intellectual Pattern ModelCiter ce document
Soontarin Nupap et al., « Stakeholder Involvement in Intellectual Capital System Implementation for SMEs in Thailand Long-term Competitiveness Development », HAL-SHS : économie et finance, ID : 10670/1.08xfvq
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Résumé
Small and medium-sized enterprises (SMEs) have been recognised on their contribution to national economic growth. A significant number of SMEs had difficulties surviving after the 2007 economic crisis and during an intensive competition in the global market. The implementation of an intellectual capital (IC) system supported with stakeholder involvement contributes to the SMEs in long-term competitiveness development. In this work, we have implemented the IC system based on the process model and the Skandia navigator model. The proposed IC system is the integration of joint application development, business plan, and customer relationship management on three selected SMEs in Thailand emphasising on enhancing stakeholder involvement. The significant achievement in IC categories in human, financial, and customer prospects has been addressed.