18 juin 2021
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info:eu-repo/semantics/altIdentifier/doi/10.1080/10447318.2021.1938387
info:eu-repo/semantics/OpenAccess
Anne-Sophie Milcent et al., « Using facial expressiveness of a virtual agent to induce empathy in users », HAL-SHS : sciences de l'information, de la communication et des bibliothèques, ID : 10.1080/10447318.2021.1938387
Healthcare simulators are learning environments that offer many training opportunities. The integration of expressive virtual patients in these simulators encourages the exchanges and provokes emotional reactions in the learner, which promotesmemorization and learning. Based on these elements, we assume that the facial expressiveness of a virtual agent is a factor to be considered in order to improve the user experience. We investigate the impact of the facial expressiveness of virtualhumans on the empathy induction in the user of health simulators. We also investigate the impact of facial expressiveness on the user’s sense of similarity and the affective bond with the agent. Our results show a high empathy score when userstrain with simulators. Depending on the context, we observe a significant difference in perspective-taking in favor of the users who interact with an expressive virtual agent to a virtual agent without facial expressiveness.