Evaluación de un programa de monitoría de la calidad de los servicios otorgados por una Organización no Gubernamental
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2000
- handle: 10670/1.4mio8k
- 0036-3634
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Salud Pública de México
Mots-clés
Salud Mexico sentinel surveillance quality of health care attitude of health personnel nongovernmental organizationsSujets proches
Private and voluntary organizations (International agencies) NGOs (International agencies) PVOs (International agencies) INGOs (International agencies) International non-governmental organizations Nongovernmental organizations Organizations, Non-governmental (International agencies) Health services personnel Health sciences personnel Health manpower Health personnel Medical manpower Health professions Health services personnel Health sciences personnel Healthcare professionals Health manpower Health personnel Health care personnel Health care professionals Medical manpower Health care delivery Health services Personal health services Medical services Medical and health care industry Delivery of medical care Health care Healthcare Delivery of health care Medical clinics Variance analysis ANOVA (Analysis of variance)Citer ce document
Alma Lucila Sauceda et al., « Evaluación de un programa de monitoría de la calidad de los servicios otorgados por una Organización no Gubernamental », Salud Pública de México, ID : 10670/1.4mio8k
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Résumé
"Objective. To evaluate the effect of a quality-monitoringprogram on the occurrence of sentinel events and on attitudesand behaviors of personnels responses in a Non-Governmental-Organization (NGO). Material and methods.Between 1998 and 1999, a quasi-experimental design of thebefore-after type was conducted in 13 NGO clinics. Analysisof changes in attitudes and behaviors consisted in differencesof means and analysis of variance between groups.Results. The number of sentinel events decreased from 32events detected before the quality-monitoring program toonly 2 after it. Attitudes and behaviors improved, with differencesof means of +1.1 and +1.2 (p