The accessibility of emergency calls between persons with aphasia and emergency video call center agents: how to manage the participation framework during real call simulations
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6 juin 2023
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- ISIDORE Id: 10670/1.5e78b8...
- hal: hal-04129577
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Social science Sciences, Social Human sciences Social studies Behavioral sciences Individuals (Persons) People Representatives, Call center Operators, Call center Call center operators Call center customer service agents Call center representatives Customer service agents, Call centerCiter ce document
Marc Relieu et al., « The accessibility of emergency calls between persons with aphasia and emergency video call center agents: how to manage the participation framework during real call simulations », HALSHS : archive ouverte en Sciences de l’Homme et de la Société, ID : 10670/1.5e78b8...
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