A qualidade nos serviços de emergência de hospitais públicos e algumas considerações sobre a conjuntura recente no município do Rio de Janeiro
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2007
- handle: 10670/1.5nzbjt
- 1413-8123
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Ciência & Saúde Coletiva
Mots-clés
Salud Quality Healthcare system Emergency servicesSujets proches
Health care delivery Health services Personal health services Medical services Medical and health care industry Delivery of medical care Health care Healthcare Delivery of health careCiter ce document
Roberto José Bittencourt et al., « A qualidade nos serviços de emergência de hospitais públicos e algumas considerações sobre a conjuntura recente no município do Rio de Janeiro », Ciência & Saúde Coletiva, ID : 10670/1.5nzbjt
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Résumé
"The main focus of the QUALISUS Programrun by Brazil´s Ministry of Health is thequest for quality in healthcare services, particularlyin hospital emergency rooms. Taking as anexample the crisis in health emergency servicesin Rio de Janeiro, this paper discusses some structuralcharacteristics of this Program, emphasizingenhanced responsibility and a stronger teamspirit for modified intake systems and buildingup of seamlessly integrated healthcare networks.Identifying possible solutions for this crisis basednot only on funding, it suggests a quest for a newidentity, redefining and integrating healthcarevocations, structuring flows and revising the workprocesses of healthcare services through a systemicapproach focused on the user."