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28 août 2011
- handle: 10670/1.7mc8ux
- hal: hal-01589079
- doi: 10.1007/978-3-642-22878-0_6
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info:eu-repo/semantics/altIdentifier/doi/10.1007/978-3-642-22878-0_6
http://creativecommons.org/licenses/by/ , info:eu-repo/semantics/OpenAccess
Mots-clés
E-government Intermediaries Adoption UTAUTSujets proches
Online government Electronic government E-government Digital governmentCiter ce document
Ramzi El-Haddadeh et al., « The Relative Importance of Intermediaries in eGovernment Adoption: A Study of Saudi Arabia », HAL-SHS : sciences de l'information, de la communication et des bibliothèques, ID : 10.1007/978-3-642-22878-0_6
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Résumé
Although Gulf countries have invested large sums of money in implementing e-government services, adoption rates have been low due to various social, political and demographic reasons. This study aims to provide a better understanding to citizens’ adoption of e-government services through conceptualizing the role of intermediary organisations within e-government. In particular, this paper examines the importance of intermediaries in the adoption of e-government from a citizens’ perspective and the potential influence they have on bridging digital divide in societies. Following previous studies on e-government adoption, the study employs the unified theory of acceptance and use of technology (UTAUT) to examine the influence of intermediaries on citizens’ adoption of e-government services in the context of Madinah city in Saudi Arabia. The results in this study indicates that the citizens’ efforts towards using e-government services, their trust of the Internet and their trust of intermediary organisations contribute significantly towards their e-government adoption behaviour. Further, the facilitating conditions the intermediary organisations offer have a significant impact on the usage of e-government services.