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16 juillet 2018
- handle: 10670/1.81qjm0
- hal: hal-01920728
- doi: 10.1007/978-3-319-94541-5_23
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info:eu-repo/semantics/altIdentifier/doi/10.1007/978-3-319-94541-5_23
http://creativecommons.org/licenses/by/ , info:eu-repo/semantics/OpenAccess
Mots-clés
Compliance Assessment Model Quality Management System Activity theory Technology Acceptance ModelSujets proches
Compliant behaviorCiter ce document
Kwasi Dankwa et al., « Getting it Right: A Model for Compliance Assessment », HAL-SHS : sciences de l'information, de la communication et des bibliothèques, ID : 10.1007/978-3-319-94541-5_23
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Résumé
Compliance is important for organisations but models and tools to aid understanding of compliance behaviour is limited. This paper argues that the understanding of the interaction between subjects and objects and their intention to comply with requirements of rules and regulations may be a predictor of compliance behaviour. Thus, a Conceptual Compliance Assessment Model (CAM) is developed by extension of Technology Acceptance Model and Activity theory for assessment of compliance behaviour. Data collected and evaluated showed that the awareness and understanding of the mediational tool is critical in realizing the outcome. It also showed that other factors like the perceived usefulness, perceived ease of use, the community and the management set up also affected compliance behaviour. Essentially, the use of CAM will be useful in assessing the compliance activities of subjects which may aid in formulation of behaviour support systems to improve compliance behaviour.