Business analytics for managing performance of microfinance Institutions: A flexible management of the implementation process
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2021
- handle: 10670/1.bwc7v7
- hal: hal-03209188
- doi: 10.3390/su13094882
- WOS: 000650915900001
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info:eu-repo/semantics/altIdentifier/doi/10.3390/su13094882
http://creativecommons.org/licenses/by/ , info:eu-repo/semantics/OpenAccess
Mots-clés
business analytics decision-making efficiency measurement financial performance social impact data envelopment analysis developing countries microfinance social enterprisesSujets proches
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Isabelle Piot-Lepetit et al., « Business analytics for managing performance of microfinance Institutions: A flexible management of the implementation process », HAL-SHS : économie et finance, ID : 10.3390/su13094882
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Résumé
Microfinance institutions are social enterprises that focus on the provision of financial services to poor populations excluded from the conventional banking system. These organizations face a double-bottom line, dealing simultaneously with a financial and social objective. The challenge of putting it into action is great, especially when there is a need to involve all stakeholders and to replicate the experience to new communities. One way to sustain both financial performance and social impacts is to develop a business analytics solution aiming at measuring and expanding social impacts in a financially sustainable way. This paper describes main elements to be considered, in particular the organizational context, the development process, and implementation issues that would facilitate or impede the deployment of a business analytics initiative in practice. Finally, two main components of the implementation process are specifically pointed out: a behavioral fit of the business analytics solution to the cultural context of the organization, and the country where it is deployed, and a flexible commitment in the management of the business analytics initiative implementation.