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- ISIDORE Id: 10670/1.df5809...
- hal: hal-02159305
- doi: 10.1016/j.im.2019.04.003
- PII: S0378-7206(18)30664-5
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info:eu-repo/semantics/altIdentifier/doi/10.1016/j.im.2019.04.003
http://creativecommons.org/licenses/by-nc/ , info:eu-repo/semantics/OpenAccess
Mots-clés
Social media in the workplace Work-oriented social media Socialization-oriented social media Team performance Employee performance IT consumerization Business value of ITSujets proches
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Qi Song et al., « Impact of the usage of social media in the workplace on team and employee performance », HAL SHS (Sciences de l’Homme et de la Société), ID : 10.1016/j.im.2019.04.003
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Résumé
How does the usage of social media in the workplace affect team and employee performance? To address this cutting edge and up-to-date research question, we ran a quasinatural field experiment, collecting data of two matched-sample groups within a large financial service firm in China. We find that work-oriented social media (DingTalk) and socialization-oriented social media (WeChat) are complementary resources that generate synergies to improve team and employee performance. The instrumental value provided by work-oriented social media is reinforced by the expressive value provided by socialization-oriented social media, which help firms to create business value from information technology investments.
