Is certification for sustainable tourism complementary to ISO 9000 certification? The case of the Parque del Lago Hotel in Costa Rica
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2011
- handle: 10670/1.e24uz8
- 1695-7121
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http://www.redalyc.org/revista.oa
PASOS. Revista de Turismo y Patrimonio Cultural
Mots-clés
Estudios de Turismo Case study Sustainable tourism Tourism certifi cation Quality certifi cationSujets proches
Case Sustainability science Green tourism Methods of analysis Analysis and chemistry Analytical methods Chemical analysis Analysis methods Analysis and examinationCiter ce document
Kattia Vasconcelos-Vasquez et al., « Is certification for sustainable tourism complementary to ISO 9000 certification? The case of the Parque del Lago Hotel in Costa Rica », PASOS. Revista de Turismo y Patrimonio Cultural, ID : 10670/1.e24uz8
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Résumé
"The value of this paper lies in the fact that it provides a comparative analysis between ISO 9000:2000 standards and the Costa Rica CST sustainability standard. It aims to obtain differences and similarities between both certifi cation systems from this comparison and to analyze how they contribute to business management and sustainability. The analysis highlights which organizational changes a company must develop in order to achieve effi ciency and ensure customer satisfaction."