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2007
- handle: 10670/1.elksvh
- halshs: halshs-00161611
- doi: 10.1504/IJHRDM.2007.012859
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info:eu-repo/semantics/altIdentifier/doi/10.1504/IJHRDM.2007.012859
info:eu-repo/semantics/OpenAccess
Mots-clés
benchmarking managerial effectiveness employee satisfaction expectations of management organisational climate and cultureSujets proches
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Bill Zimmermann et al., « A Benchmark for Management Effectiveness », HALSHS : archive ouverte en Sciences de l’Homme et de la Société, ID : 10.1504/IJHRDM.2007.012859
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Résumé
This study presents a tool to gauge managerial effectiveness in the form of a questionnaire that is easy to administer and score. The instrument covers eight distinct areas of organisational climate and culture of management inside a company or department. Benchmark scores were determined by administering sample-surveys to a wide cross-section of individuals from numerous firms in Southeast Louisiana, USA. Scores remained relatively constant over a seven-year timeframe. Techniques for using the benchmark by practitioners are discussed.