"The Mirage of Digital Transformation: the French Context Through the Perspective of Two Case Studies"

Résumé En

The automaticity between digital technology and organization is attractive, especially since it is part of a context conducive to a harmonious and simplistic vision of technological and social change. Digital technology would come at the right time to solve many societal and organizational problems. The chosen approach questions, in the French context, the automaticity link between the nature of a technology, more particularly digital information and communication technologies (DICT) and its operating mechanisms, as well as its governance in productive organizations. As part of the French field of information and communication sciences (SIC), our approach aims to re-evaluate hegemonic discursive productions in the light of the observable realities in two sectors of activity: health and telecommunications. The thesis is that it is necessary to get out of an irenic vision of the analysis of digital transformations. Indeed, the diffusion of DICT in productive organizations cannot be extracted from the existing social relationships that have gradually been built and structured taking into account the history of each organization, the power relations, the modes of operation and governance, often long-established.