Fiche du document
2020
- handle: 10670/1.iaz6m9
- hal: hal-03523747
info:eu-repo/semantics/OpenAccess
Mots-clés
hospitality 4.0 personalization mass tourism sustainability virtual travel COVID-19 L - Industrial Organization/L.L8 - Industry Studies: Services/L.L8.L83 - Sports • Gambling • Restaurants • Recreation • Tourism O - Economic Development, Innovation, Technological Change, and Growth/O.O3 - Innovation • Research and Development • Technological Change • Intellectual Property Rights R - Urban, Rural, Regional, Real Estate, and Transportation Economics/R.R4 - Transportation Economics/R.R4.R41 - Transportation: Demand, Supply, and Congestion • Travel Time • Safety and Accidents • Transportation Noise Z - Other Special Topics/Z.Z3 - Tourism EconomicsSujets proches
Tourist traffic Tourism--Economic aspects Tourist trade Tourist industry Holiday industry Tourism industry Operators, Tour (Industry) Tourism operators (Industry) Tour operators (Industry) Visitor industry Travel industryCiter ce document
Adelina Zeqiri et al., « Digitalization of the tourism industry: What are the impacts of the new wave of technologies », HAL-SHS : économie et finance, ID : 10670/1.iaz6m9
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Résumé
The aim of this paper is to examine the impact of the new wave of technologies in the hospitality industry. We use a qualitative method to examine the effects of industry 4.0 technologies on the hospitality sector and how these technologies can help to resolve challenges it faces. While the first wave of technologies was characterized by lower cost, a more integrated value chain and other facilities, the newest technologies go far beyond this. Hospitality industry 4.0 technologies have new facilities and will have more important and deeper impacts. They should lead to reductions in mass tourism, personalized services and sustainability. The hospitality industry was an early adopter of technology. Over the years, digitalization has changed this sector and is expected to have even more profound changes on it in the post-COVID world. The future hospitality will change radically based on increased use of industry 4.0 technologies and different consumer behaviour and preferences.