Do e-skills enhance use of e-services in the hospitality industry? A conditional mixed-process approach
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2021
- handle: 10670/1.l1s1dv
- halshs: halshs-03506112
- doi: 10.5267/j.ijdns.2021.8.015
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info:eu-repo/semantics/altIdentifier/doi/10.5267/j.ijdns.2021.8.015
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Adel Ben Youssef et al., « Do e-skills enhance use of e-services in the hospitality industry? A conditional mixed-process approach », HAL-SHS : économie et finance, ID : 10.5267/j.ijdns.2021.8.015
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Résumé
Increasingly, e-skills are required to enable effective use of digital technologies. The present paper examines the influence of e-skills on use of e-services in the hospitality industry. We employ a conditional mixed-process approach and the results of a residential survey in Kosovo to investigate whether e-skills boost e-services in hospitality. Our findings suggest that e-skills are important to explain different behaviors related to use of e-services. The facilitating conditions, expected performance, social influences and perceived value of the services have a positive impact while perceived risks to privacy have a negative impact on behavioral intention. We also find that gender and income have a positive effect on both behavioral use and behavioral intention while age has no effect on either dimension.