Complementing a neo institutional approach with a management tools’ approach? The case of internal performance contracts in the urban water sector in Uganda
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4 septembre 2012
- handle: 10670/1.mkxlkl
- hal: hal-01580517
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management control performance contracts developing country public utility institutionalisationSujets proches
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Marine Colon et al., « Complementing a neo institutional approach with a management tools’ approach? The case of internal performance contracts in the urban water sector in Uganda », HAL-SHS : droit et gestion, ID : 10670/1.mkxlkl
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Résumé
This paper sought to explore the role of management control tools in an institutionalisation process of a result-oriented logic throughout a New Public Management reform of a public organisation. With that aim, it brought together a neo institutional analysis with a management tools’ approach, building on Hasselbladh and Kallinikos’s framework (2000). We analysed the institutionalisation process of internal performance contracts in a corporatized public water utility in Uganda. Data were collected by means of open-ended interviews, observations and archives, with a multi level and historical perspective. Data analysis was made using content and discourse analysis. In that case, the management tools’ approach enabled to highlight a phenomenon of path dependency created by an embedded management tools, which acted beyond agency and institutional logic.