2014
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Contaduría y Administración
Mara Maricela Trujillo Flores et al., « Mobbing: A theoretical model quantifying factors affecting the role of women executives in the institutions of public education in Mexico », Contaduría y Administración, ID : 10670/1.pbigrf
"From a comprehensive review of the state of the art about mobbing, the models used on its quantification were identi - fied. The data analysis concluded that there is a variety within variables used to measure the phenomenon; it stands out that none of them considers the emotional intelligence variable, nor the models’ little gender orientation in organizations, particu - larly in public higher education institutions, despite being a notorious sector with a high rate incidence of the phenome - non. A diagnosis was made at Instituto Politécnico Nacional (IPN) Higher Education Institutions (HEI) which revealed that there are some variables that could be mobbing causes. The research field analysis allows proposing a theoretical model about mobbing among IPN civil servant women. This is a des - criptive-explanatory research. This model integrates emotional intelligence and victims’ and bullies’ personality as determi - ning variables."