Use and usefulness of the information systems measurement. a quality approach at the mexican northeastern region
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1 juin 2018
- handle: 10670/1.pkvaqr
Ce document est lié à :
10.11144/javeriana.cao.31-56.ubwm
info:eu-repo/semantics/openAccess
Mots-clés
Information systems user satisfaction use/usefulness PLS MGASujets proches
Methods of analysis Analysis and chemistry Analytical methods Chemical analysis Analysis methods Analysis and examinationCiter ce document
Jose Melchor Medina-Quintero et al., « Use and usefulness of the information systems measurement. a quality approach at the mexican northeastern region », Cuadernos de Administración, ID : 10670/1.pkvaqr
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Résumé
Information technologies have transformed organizations; therefore, identifying their entrepreneurial value has been one of the main concerns for both, managers and researchers. The purpose of this research is to determine the influence of the information systems' quality on user satisfaction and perceived benefits, and these in turn on the use/usefulness of such technologies in small and medium-sized enterprises of the Mexican northeastern region. Data are collected from 169 questionnaires and analyzed using Partial Least Squares (PLS) and Multi-Group Analysis. The results show that although the users feel satisfied with systems quality, it is not allowing them to make better use and usefulness of information systems. With the Multi-Group Analysis, a significant difference is detected between the relation of perceived benefits and system quality. JEL Codes: C39, M15