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30 août 2015
- handle: 10670/1.pn6rp7
- hal: hal-01412228
- doi: 10.1007/978-3-319-22479-4_1
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info:eu-repo/semantics/altIdentifier/doi/10.1007/978-3-319-22479-4_1
http://creativecommons.org/licenses/by/ , info:eu-repo/semantics/OpenAccess
Mots-clés
Channel choice E-government Integrated service delivery Literature review Multichannel Multi-channelSujets proches
Political thought Government Political theory Civil government Commonwealth, The Science, Political Administration Politics World literature Western literature (Western countries) Belles-lettresCiter ce document
Christian Ø. Madsen et al., « Channel Choice: A Literature Review », HAL-SHS : sciences de l'information, de la communication et des bibliothèques, ID : 10.1007/978-3-319-22479-4_1
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Résumé
The channel choice branch of e-government studies citizens’ and businesses’ choice of channels for interacting with government, and how government organizations can integrate channels and migrate users towards the most cost-efficient channels. In spite of the valuable contributions offered no systematic overview exist of channel choice. We present a literature review of channel choice studies in government to citizen context identifying authors, countries, methods, concepts, units of analysis, and theories, and offer suggestions for future studies.