Driving social responsibility through digital transformation: a closer look at the Ministry of pharmaceutical industry

Résumé En

This study examines how digitization has influenced the supervisory role of the Ministry of Pharmaceutical Industry in promoting social responsibility among economic operators. We employed a descriptive approach and conducted interviews as the primary method of data collection. The study reviews the advantages and the challenges associated with digitization. The ministry's digitization initiatives have led to a modernization of its administrative procedures, resulting in a radical transformation of licensing, registration, quality control, inspections, and monitoring of pharmaceutical products. Additionally, digitization has brought changes in regulatory and oversight aspects, enabling the enhancement of adherence to social responsibility standards. However, challenges related to privacy, data security, interoperability with pharmaceutical companies, and the transition to digital processes have emerged. This study enhances the understanding of digitization in the Ministry of the Pharmaceutical Industry.