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1 décembre 2009
- handle: 10670/1.rrocbe
Ce document est lié à :
10.4067/S0718-18762009000300006
info:eu-repo/semantics/openAccess
Mots-clés
Business Networking E-Business E-Collaboration Supplier Relationship Management Supply Management E-Procurement Health CareSujets proches
Health care delivery Health services Personal health services Medical services Medical and health care industry Delivery of medical care Health care Healthcare Delivery of health care AdministrationCiter ce document
Tobias Mettler et al., « Supplier Relationship Management: A Case Study in the Context of Health Care », Journal of Theoretical and Applied Electronic Commerce Research, ID : 10670/1.rrocbe
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Résumé
Supplier Relationship Management (SRM) plays an important role in the reduction of costs and the optimization of performance in industrial enterprises. Despite enormous investments in innovation, the health care sector has not experienced fundamental change yet. However, increased market dynamics and the implementation of economic principles will force health service providers to optimize cost structures as well as effectiveness and efficiency of business relationships. This paper reviews the current state of the art in the field, translates and amends the current findings for the health care context, and presents a case study illustrating the impact of the implementation of SRM principles in a leading Swiss hospital.