Fiche du document
2017
- handle: 10670/1.u5kcyq
- 0214-9915
Ce document est lié à :
http://www.redalyc.org/revista.oa
Psicothema
Mots-clés
Psicología empathy work psychology management training Emotional intelligence educational intervention programCiter ce document
Gustavo Adolfo Rodríguez García et al., « Impact of the Intensive Program of Emotional Intelligence (IPEI) on work supervisors », Psicothema, ID : 10670/1.u5kcyq
Métriques
Partage / Export
Résumé
"Background: This study aimed to evaluate the effect of the Intensive Program of Emotional Intelligence (IPEI; Fernández, 2016; Férreo, 2016) on middle managers’ emotional intelligence, as this variable may have a signi fi cant impact on personal satisfaction, task performance, and the work environment. Method: The intervention was applied to work team supervisors in a large call center, as it is an overlooked sector in this topic. Two-hundred and eighty-two supervisors from a Madrid-based, Spanish multinational (51.4% men and 48.6% women) participated in this study. Participants were assigned to the experimental group (n = 190) or the control group (n = 92) by availability, according to management decision. All supervisors fi lled in two questionnaires to evaluate the different components of intrapersonal emotional intelligence (i.e., attention, clarity, and repair; TMMS-24; Fernández-Berrocal, Extremera, & Ramos, 2004) and cognitive and affective empathy (i.e., perspective taking, emotion understanding, empathic joy, and personal distress; TECA; López-Pérez, Fernández, & Abad, 2008). Results: The fi ndings showed an increase in the studied variables for the experimental group. Conclusions: The results obtained support middle managers’ training in emotional competences through short, ef fi cient, economic programs. Potential limitations and implications of the results are discussed."