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5 septembre 2016
- handle: 10670/1.u905vw
- hal: hal-01636463
- doi: 10.1007/978-3-319-44421-5_14
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info:eu-repo/semantics/altIdentifier/doi/10.1007/978-3-319-44421-5_14
http://creativecommons.org/licenses/by/ , info:eu-repo/semantics/OpenAccess
Mots-clés
E-government strategy planning PESTELMO DEMATEL ANP E-government challenges Interdependencies Qualitative/quantitative analysisSujets proches
Online government Electronic government E-government Digital governmentCiter ce document
Catherine G. Mkude et al., « E-Government Challenges: Methods Supporting Qualitative and Quantitative Analysis », HAL-SHS : sciences de l'information, de la communication et des bibliothèques, ID : 10.1007/978-3-319-44421-5_14
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Résumé
To develop robust and achievable e-government strategies that build the grounds for sustainable solutions, decision makers need to have a good understanding of their country’s socio-economic, political and legal contexts. Particularly, they need to be well aware about challenges that might hinder successful implementation of their strategy. To make valuable contributions in e-government strategy development, analysis of e-government challenges needs to be comprehensive and informative by including insights of qualitative and quantitative analysis. Although numerous studies in e-government challenges exist, they fail to do a systematic and structured qualitative analysis of the challenges in regards to interdependencies among challenges or to measure the wider impact of challenges. Methods to support such a comprehensive analysis are scarce. In this contribution, we propose a novel mix of three methods for qualitative and quantitative analysis of e-government challenges, combining the PESTELMO analysis method, DEMATEL and ANP. The results show that this mixed approach is suitable and significant to provide the complementarity needed for a comprehensive understanding of e-government challenges.