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27 juin 2016
- handle: 10670/1.v04qn6
- hal: hal-01456580
- ARXIV: 1702.01676
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info:eu-repo/semantics/altIdentifier/arxiv/1702.01676
info:eu-repo/semantics/OpenAccess
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Natural science Sciences Science of science Retail marketing Consumer goods--Marketing Retail trade--Marketing Domestic marketing Cultural sociology Culture--Social aspects Sociology of culture User-generated media Methods of analysis Analysis and chemistry Analytical methods Chemical analysis Analysis methods Analysis and examinationCiter ce document
Hajer Kefi et al., « Social media marketing analytics : a multicultural approach applied to the beauty & cosmetic sector », HAL-SHS : sciences de l'information, de la communication et des bibliothèques, ID : 10670/1.v04qn6
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Résumé
We present in this paper a multicultural approach to social media marketing analytics, applied in two Facebook brand pages: French (individualistic culture, the country home of the brand) versus Saudi Arabian (collectivistic culture, one of its country hosts), which are published by an internationalbeauty & cosmetics firm. Using social network analysis and content analysis, we identify the most popular posts and the most influential users within these two brand pages and highlight the different communities emerging from brand and users interactions. These communities seem to be culture oriented when they are constructed around socialization branded posts and product-line oriented when advertising branded posts are concerned.