Internet of Things devices appropriation process : the Dynamic Interactions Value Appropriation (DIVA) framework
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- handle: 10670/1.y4tjtl
- hal: hal-02376414
- doi: 10.1016/j.technovation.2019.06.001
- PII: S0166-4972(18)30022-1
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info:eu-repo/semantics/altIdentifier/doi/10.1016/j.technovation.2019.06.001
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Lamya Benamar et al., « Internet of Things devices appropriation process : the Dynamic Interactions Value Appropriation (DIVA) framework », HAL-SHS : droit et gestion, ID : 10.1016/j.technovation.2019.06.001
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Résumé
This research aims at exploring IoT devices appropriation process from a consumer's perspective. Using qualitative interviews on smart watches consumers, we identify four various stages of the appropriation process: symbolic appropriation, exploration, use construction and stabilization. Through the DIVA framework, our results show that the appropriation process is a dynamic phenomenon relying on both specific interactions and value type, linked to IoT devices characteristics. This research gives a better understanding of IoT devices consumers' appropriation process, enabling the identification for companies of variables for actions to improve it.