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2016
- handle: 10670/1.y9fvmo
- 1413-8123
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http://www.redalyc.org/revista.oa
Ciência & Saúde Coletiva
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Ombudspeople Ombudsman Citizens' defenders (Ombudspersons) Ombudspersons--Legal status, laws, etcCiter ce document
Fernando Manuel Bessa Fernandes et al., « Inovação em ouvidorias do SUS – reflexões e potencialidades », Ciência & Saúde Coletiva, ID : 10670/1.y9fvmo
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Résumé
"This article seeks to reflect on the po-tential of innovative practices in the design and work of the government bodies that comprise the National System of Offices of the Ombudsman of the Unified Health System. It is divided into two parts, seeking to answer the following question: How to think of and implement innovative prac-tices – which include sustainability – when the people are voicing their urgent demands and these are being heard by the public authorities? These grievances are all the more urgent as they involve the area of Health and can they be promptly dis-cussed, attended and resolved? In the first part, the article discusses the polysemic concept of in-novation, focusing on its application in the three spheres of public administration, and highlights the importance of its close correlation with the different notions of information and knowledge in a society such as the one we live in. In the second, it develops a task-force of ideas for the office of the ombudsman and based on this, a draft operation-al concept of innovation in the role of the office of the ombudsman, considering the context of high speed change and transformations and the com-plexity inherent to contemporary life and the need for resource management and expertise develop-ment in information management."