Gender-Based Analysis of Zones of Tolerance for Transit Service Quality Considering Intelligent Transportation Systems
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- handle: 10670/1.yao34k
- hal: hal-03915447
- doi: 10.3141/2541-09
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info:eu-repo/semantics/altIdentifier/doi/10.3141/2541-09
Sujets proches
Intelligent Vehicle Highway Systems Vehicle Information and Communication Systems IVHS (Highway communications) Road Transport Informatics RTI (Highway communications) Advanced Transport Telematics IRTS (Highway communications) Intelligent Road Transportation Systems VICS (Highway communications) Advanced Road Traffic Systems ITS (Highway communications) ATT (Highway communications) Womyn Wimmin Woman Womon Human females Bigotry Tolerance Intolerance Human males Women's workCiter ce document
Farzad Arabikhan et al., « Gender-Based Analysis of Zones of Tolerance for Transit Service Quality Considering Intelligent Transportation Systems », HAL-SHS : histoire, philosophie et sociologie des sciences et des techniques, ID : 10.3141/2541-09
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Résumé
Quality service in public transport is important in transit systems. User needs and expectations have great relevance to transit modeling and implementation. This explanatory study examined young men’s and young women’s expectations and perceptions of transit quality of service with the use of the zone of tolerance (ZOT) and adequate and desired levels of service. Given the critical role of intelligent transportation systems (ITS) in public transport service enhancement, a specific dimension that reflected user perceptions and expectations of ITS also was considered. ZOTs for men and women were obtained separately, and the results showed differences. In particular, women’s minimum acceptable and desired levels of service were higher than they were for men, and women had relatively bigger ZOTs.