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1 octobre 2015
- handle: 10670/1.zj2ycx
Ce document est lié à :
10.4067/S0718-27242015000300011
info:eu-repo/semantics/openAccess
Mots-clés
value chain innovation luxury KPIs BSC ANPSujets proches
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Fabio De Felice et al., « Multidimensional Balanced Efficiency Decision Model », Journal of Technology Management & Innovation, ID : 10670/1.zj2ycx
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Résumé
In this paper a multicriteria methodological approach, based on Balanced Scorecard (BSC) and Analytic Network Process (ANP), is proposed to evaluate competitiveness performance in luxury sector. A set of specific key performance indicators (KPIs) have been proposed. The contribution of our paper is to present the integration of two methodologies, BSC - a multiple perspective framework for performance assessment - and ANP - a decision-making tool to prioritize multiple performance perspectives and indicators and to generate a unified metric that incorporates diversified issues for conducting supply chain improvements. The BSC/ANP model is used to prioritize all performances within a luxury industry. A real case study is presented.