Innovation in Public Services in the Light of Public Administration Paradigms and Service Innovation Perspectives
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12 septembre 2019
- handle: 10670/1.znhx44
- halshs: halshs-03177989
info:eu-repo/semantics/OpenAccess
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Government services, Delivery of Administration, Public Public sector management Public management Delivery of government servicesCiter ce document
Benoît Desmarchelier et al., « Innovation in Public Services in the Light of Public Administration Paradigms and Service Innovation Perspectives », HAL-SHS : droit et gestion, ID : 10670/1.znhx44
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Résumé
“Service Studies” and public management are two fields of research that have developed separately, although they share a common target (ser-vices delivery). This paper is an attempt to enhance the dialogue about service production and innovation among the paradigms of public admin-istration (Traditional Public Administration, New Public Management and New Public Governance) and the analytical perspectives used in service studies (Assimilation to the goods logic, Demarcation and Integration).